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Child Nutrition & Food Service » Caldwell ISD Discrimination Complaint Procedure

Caldwell ISD Discrimination Complaint Procedure

The Caldwell ISD Child Nutrition Department is committed to serving students, staff, and administrators with respect and without discrimination. The Child Nutrition Department attends annual civil rights training in an effort to serve all customers with excellent customer service. If a customer of the Child Nutrition Department believes they have been discriminated against based on race, color, national origin, sex, age, or disability, there are three ways a household may make a program complaint of discrimination. All complaints may be given via verbal statement, written statement, or stated in person and are encouraged to file a discrimination complaint to one of the following:

  • LOCAL: To file a program complaint of discrimination locally:
    The household member would complete a CISD Local Discrimination Complaint Form and submit the completed form to Caldwell ISD Child Nutrition Department by email to [email protected] or in person or mail at 203 N Gray Street Caldwell, Texas 77836. All Child Nutrition complaints alleging discrimination based on race, color, national origin, sex, age, or disability via a verbal statement, written statement, or stated in person must be accepted by Child Nutrition personnel and will be forwarded to the Texas Department of Agriculture. 
 

Mail:   Food & Nutrition Headquarters
           Texas Department of Agriculture, Food and Nutrition
           P.O. Box 12847
           Austin, TX 78711
Fax:(888) 237-5226
Phone: (877) 839-6325

  • FEDERAL: To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form (AD-3027) found online at How to File a Complaint, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866632-9992). Submit your completed form or letter to USDA by:

Mail:    U.S. Department of Agriculture
            Office of the Assistant Secretary for Civil Rights
            1400 Independence Avenue 
            SW, Washington, D.C. 20250-9410
Fax: (202) 690-7442, or 
Email: [email protected]

CISD Child Nutrition personnel taking the complaint must accept the complaint either verbally, in writing, or in person. Personnel is required to note on the complaint form the name of the person receiving the complaint and if the person receiving the complaint transcribed the complaint or if the complainant filled out the form themselves. 

Documentation will demonstrate that CISD will not attempt to resolve complaints without forwarding the complaint to the Texas Department of Agriculture. CISD will initiate the resolution of the complaint while waiting for a response from the Texas Department of Agriculture. Documentation of what was done to resolve the complaint will be kept on file in the Child Nutrition Department. 

This institution is an equal opportunity provider.